Terms & Conditions

Last Updated: October 12, 2026

1. Introduction

Welcome to Vanvilo. These Terms & Conditions govern your access to and use of vanvilo.com, including browsing our handbag collections, purchasing products, and accessing related services.

In these Terms, “Vanvilo,” “we,” “us,” and “our” refer to the operator of this website. “You” and “your” refer to visitors and customers.

By accessing our website or placing an order, you agree to these Terms and our applicable website policies. If you do not agree, please discontinue using our website.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or limited.

2. Eligibility and Website Use

You must have the legal capacity to enter into a binding agreement under applicable law to make purchases through our website. If you are under 18, you may use our website with parental or legal guardian involvement where required by applicable law.

You agree to use our website only for lawful purposes. Activities that compromise website security, interfere with normal operations, or disrupt service availability are prohibited.

3. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and taking reasonable steps to prevent unauthorized access.

You agree to provide accurate, current, and complete information when registering an account or placing an order.

We may restrict, suspend, or terminate accounts involved in fraudulent activity, misuse of our services, security violations, or material breaches of these Terms, subject to applicable law.

4. Products and Product Information

Vanvilo offers handbags and related fashion accessories. We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, materials, and other product details are presented accurately.

Please note that:

• Colors may appear differently depending on your screen settings and device.
• Minor variations in dimensions, materials, or finishing details may occur.
• Product availability, descriptions, and specifications may change over time.

We strive to keep all website information accurate and current. If a material error is identified, we will take reasonable steps to correct it and address affected orders where appropriate.

Nothing in this section limits your statutory rights regarding product descriptions, quality, or conformity under applicable law.

5. Pricing, Orders, and Payment

Pricing

Prices displayed on vanvilo.com may change before an order is placed. The applicable price will generally be the price shown at checkout when you submit your order, subject to applicable law and the correction of obvious errors.

Shipping charges, taxes, import duties, and other fees may apply depending on your delivery destination and the information presented during checkout.

Order Submission and Acceptance

When placing an order, you agree to provide accurate billing, shipping, and contact information.

Submitting an order constitutes a purchase request and does not necessarily mean that the order has been finally accepted. We may review, decline, or cancel orders when reasonably necessary, including in cases of suspected fraud, payment authorization failure, product unavailability, or material pricing errors, subject to applicable law.

If payment has been collected for an order that we cancel, an appropriate refund will be arranged in accordance with applicable law.

Payment Authorization

By completing checkout, you authorize the relevant payment provider to process the transaction using your selected payment method.

Orders are subject to successful payment authorization and any necessary verification procedures.

6. Shipping, Returns, and Refunds

Shipping arrangements, delivery estimates, order cancellations, return eligibility, and refund procedures are described in our separate store policies.

Please refer to our Shipping Policy for information about shipping methods, delivery estimates, tracking, and customs-related charges.

Please review our Return & Refund Policy for information about order cancellations, return requests, return shipping costs, and refund processing.

Delivery dates are estimates unless expressly guaranteed. Delays may occur due to customs clearance, carrier operations, weather conditions, or other circumstances beyond our reasonable control.

Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.

7. Intellectual Property

All website content, including text, product photographs, logos, graphics, illustrations, visual designs, page layouts, and other materials, belongs to or is licensed to the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

Unless permitted by law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate permission.

Third-party trademarks and materials remain the property of their respective owners.

8. User Conduct

When using our website, you agree not to:

• Use our website for unlawful, fraudulent, or prohibited activities.
• Attempt unauthorized access to our systems, accounts, or data.
• Upload viruses, malicious software, or harmful code.
• Interfere with website security, availability, or normal operation.
• Collect or misuse other customers' personal information without authorization.
• Copy, distribute, or commercially exploit protected content without permission.
• Violate applicable laws or the rights of others.

We may investigate suspected violations and take reasonable measures to protect our customers, website, and business, subject to applicable law.

9. Privacy Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Information may be processed as necessary to manage orders, process payments, arrange deliveries, provide customer support, maintain website security, and fulfill legal obligations.

Please review our Privacy Policy for further information about the personal data we collect, how we use it, and the choices available to you.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms.

These third parties may operate under their own terms and privacy policies. We do not control external websites and are not responsible for their content or practices, except where liability cannot legally be excluded.

Your use of third-party services may be subject to additional terms established by the relevant providers.

11. Website Availability and Disclaimer

We make reasonable efforts to maintain website availability and provide accurate product and service information. However, we cannot guarantee that our website will always be accessible, uninterrupted, or completely free from technical errors.

To the extent permitted by applicable law, our website and online services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer protections that cannot legally be excluded or restricted.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Vanvilo will not be liable for indirect or consequential losses arising from the use of our website where such exclusions are legally permitted.

We are not responsible for interruptions or delays caused by circumstances beyond our reasonable control, except where liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury where such exclusion is prohibited, or any other liability that cannot legally be excluded or limited.

This section does not affect any mandatory rights you may have as a consumer.

13. Indemnification

To the extent permitted by applicable law, you may be responsible for losses, claims, or reasonable costs directly arising from your unlawful use of our website, material breach of these Terms, or infringement of another party's rights.

Nothing in this section requires you to accept an indemnification obligation that is prohibited under applicable law.

14. Governing Law and Dispute Resolution

These Terms are subject to applicable laws, taking into account any mandatory consumer protection rules that apply to your transaction or place of residence.

If a dispute arises, we encourage you to contact our customer service team first so that we can attempt to resolve the matter cooperatively.

If an informal resolution is not possible, the dispute may be handled by the competent courts or through other dispute resolution procedures available under applicable law.

Nothing in this section limits mandatory legal protections or your right to bring a claim before a competent court where applicable.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business operations, website services, or applicable legal requirements.

The revised version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent before implementing changes.

Your continued use of the website after revised Terms take effect constitutes acceptance only to the extent permitted by applicable law.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any affected provision will be interpreted or adjusted only as necessary to comply with applicable legal requirements.

17. Company Information and Contact

Website: vanvilo.com

Website Operator: YUNNENG TECHNOLOGY LIMITED

Business License Entity: YUNNENG TECHNOLOGY LIMITED

Registered Address:

WORKSHOP 251 ON 3/F,

JOIN-IN HANG SING CTR 2-16,

KWAI FUNG CRESCENT,

KWAI CHUNG,

NT,

HONG KONG

Customer Service Email: service@vanvilo.com

Customer Service Phone: +852 47485867

For questions about these Terms & Conditions, your orders, or our website services, please contact our customer service team.

Thank you for choosing Vanvilo. We appreciate your trust and look forward to helping you discover handbags that complement your personal style.