Shipping & Delivery
Shipping Policy
Last Updated: October 12, 2026
At Vanvilo, we want your shopping experience to be simple and convenient, from selecting your favorite handbag to receiving your order. This Shipping Policy explains our order processing procedures, delivery estimates, shipping fees, tracking services, customs requirements, and how we handle shipping-related issues.
1. Order Processing
Once your payment has been successfully confirmed, your order will enter our processing queue.
- Processing Time: Orders are generally processed within 1–3 business days.
- Shipping Confirmation: After your handbag has been packed and dispatched, we will send a shipping confirmation email containing your tracking number and tracking instructions, where available.
Processing may take longer during public holidays, promotional events, peak shopping seasons, or periods of unusually high order volume.
Please ensure that your shipping address and contact information are accurate before submitting your order.
2. Shipping Methods and Delivery Estimates
Vanvilo provides international shipping to eligible destinations through third-party logistics partners. Available shipping methods and delivery options may vary depending on your location and product availability.
Standard International Shipping
- Estimated Transit Time: 10–20 business days after dispatch.
- Order Processing: An additional 1–3 business days before dispatch.
Delivery estimates are provided for reference and are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by customs inspections, local carrier operations, destination-specific regulations, seasonal demand, severe weather, and other transportation conditions.
We will make reasonable efforts to support the delivery process and assist with inquiries when delays occur.
3. Shipping Fees
Shipping fees are calculated during checkout based on applicable factors, which may include:
- Your delivery destination.
- The weight and dimensions of the shipment.
- The available shipping method.
- Applicable logistics charges.
The shipping fee applicable to your order will be displayed before you complete payment. Any additional charges that are known and required to be disclosed will be presented in accordance with applicable law.
Please review your order summary carefully before confirming your purchase.
4. Order Tracking
Once your order has been dispatched, we will send tracking details to the email address provided at checkout, where tracking information is available.
You can use the tracking number and the provided tracking link to review shipment progress and delivery updates.
Please note that tracking information may take some time to appear or refresh after dispatch, particularly while a parcel is moving between international logistics facilities.
If you have not received your tracking details or your tracking status has not updated for an extended period, please contact our customer service team with your order number so we can assist you.
5. Shipping Restrictions
Certain destinations or orders may be subject to shipping restrictions because of package size or weight, local import requirements, carrier limitations, or temporary service interruptions.
If we determine that an order cannot be shipped to the address provided, we will contact you to discuss the available options. Depending on the circumstances, this may include arranging an alternative delivery solution or canceling the order and processing an appropriate refund.
Shipping availability is subject to the options displayed at checkout and applicable destination requirements.
6. Customs Duties and Import Taxes
International shipments may be subject to customs inspections, import duties, value-added tax (VAT), and other charges imposed by the destination country or region.
Unless expressly stated otherwise during checkout, customs duties, import taxes, and similar destination-specific charges are not included in the product price or shipping fee.
Where such charges apply, the recipient may be responsible for paying them in accordance with local regulations.
Customers are responsible for complying with applicable import requirements. Customs clearance procedures and related charges may affect the final delivery time.
7. Delayed, Lost, or Damaged Shipments
Delayed Delivery
If your parcel has not arrived within the estimated delivery period, please:
- Review the latest tracking information.
- Confirm that your shipping address was entered correctly.
- Check whether the local carrier has provided additional delivery updates.
- Contact our customer service team if the delay continues.
We will review the available tracking information and, where appropriate, work with our logistics partners to investigate the delay.
Lost Parcels
If you believe your shipment has been lost, please contact us with your order number and tracking information.
Our team will review the available shipping records and coordinate with the relevant carrier where necessary. Any available resolution will depend on the investigation results, the circumstances of the shipment, and applicable law.
Damaged Handbags or Packaging
If your handbag arrives damaged, please contact our customer service team as soon as possible, preferably within 7 calendar days of delivery.
To help us assess the issue, please provide:
- Your order number.
- A description of the damage.
- Clear photos or videos showing the affected handbag.
- Photos of the outer packaging and shipping label, where available.
We will review your submission and explain the available next steps in accordance with our Return & Refund Policy and applicable consumer protection requirements.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details when placing an order.
If you discover an error in your delivery address, please contact us as soon as possible, preferably within 48 hours of placing your order.
We will try to update the information if the order has not yet been dispatched. Once a parcel has been handed over to the carrier, address changes may no longer be possible.
Vanvilo cannot guarantee successful delivery when an incorrect or incomplete address has been provided. Your statutory rights remain unaffected.
9. Contact Us
If you have questions about shipping methods, delivery estimates, tracking information, customs procedures, or shipping-related issues, please contact our customer service team.
Customer Service Email:
service@vanvilo.com
Customer Service Phone:
+852 47485867
When contacting us about an order, please include your order number and the email address used during checkout so that we can identify your purchase more efficiently.
10. Company Information
Website: vanvilo.com
Website Operator: YUNNENG TECHNOLOGY LIMITED
Business License Entity: YUNNENG TECHNOLOGY LIMITED
Registered Address:
WORKSHOP 251 ON 3/F,
JOIN-IN HANG SING CTR 2-16,
KWAI FUNG CRESCENT,
KWAI CHUNG,
NT,
HONG KONG
11. Policy Updates
Vanvilo may update this Shipping Policy when our logistics arrangements, business operations, or legal requirements change.
Any revised version will be published on this page with an updated revision date. Changes will be implemented in accordance with applicable law.
Thank you for choosing Vanvilo. We appreciate your trust and look forward to helping your new handbag reach you as smoothly as possible.