Privacy Policy
Privacy Policy
Last Updated: October 12, 2026
At Vanvilo, protecting customers’ personal information is an important part of building reliable and trustworthy online shopping experiences. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit vanvilo.com, browse our handbag collections, place orders, or communicate with our customer service team.
By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable consent requirements and data protection laws.
1. Information We Collect
We collect information necessary to operate our online store, process purchases, provide customer support, and improve your shopping experience.
Personal Information
Depending on how you interact with our website, we may collect information you provide directly, including:
- Contact Information: Name, email address, telephone number, and shipping address.
- Order Information: Products purchased, order history, transaction records, and delivery details.
- Billing Information: Billing address and payment-related information necessary to complete transactions. Payment card information is processed through qualified payment providers.
- Customer Service Communications: Information provided when contacting us about orders, products, returns, refunds, or other inquiries.
- Marketing Preferences: Newsletter subscriptions and promotional preferences where applicable.
Please provide accurate information when placing an order or contacting our customer service team.
Technical and Usage Information
When you visit Vanvilo, certain technical information may be collected automatically, including:
- IP address.
- Browser type and device information.
- Operating system information.
- Pages visited and website interactions.
- Visit duration, referral information, and browsing activity.
We use this information to maintain website functionality, improve performance, protect our services, and enhance customer experiences.
2. How We Use Your Information
We may use personal information for the following purposes:
Order Fulfillment
To process payments, confirm purchases, prepare orders, arrange shipping, and provide delivery updates.
Customer Support
To respond to questions, resolve order issues, and provide after-sales assistance.
Communications
To send order confirmations, shipping notifications, refund updates, and important service messages.
Website Improvement
To understand customer interactions, improve product presentation, optimize website features, and enhance shopping experiences.
Security and Fraud Prevention
To detect suspicious activity, prevent unauthorized transactions, and protect our website and customers.
Marketing
To send promotional communications where permitted by law and according to your preferences.
Legal Compliance
To meet applicable legal, tax, accounting, and regulatory obligations.
3. Cookies and Similar Technologies
Vanvilo may use cookies, pixels, and similar technologies to support website functionality and understand visitor behavior.
These technologies may help us:
- Remember shopping cart contents and preferences.
- Maintain essential website functions.
- Analyze website traffic and performance.
- Improve customer experience.
- Measure marketing effectiveness.
- Support advertising activities where permitted.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.
Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.
4. How We Share Your Information
We may share personal information with trusted third-party providers when necessary to operate our business and provide services.
These providers may include:
- Payment Providers: To process transactions.
- Shipping and Logistics Partners: To deliver orders and provide tracking information.
- Technology Providers: To host, maintain, and secure our website.
- Customer Service Providers: To manage inquiries and provide support.
- Email Communication Providers: To send transactional and permitted marketing communications.
- Analytics and Advertising Providers: To measure website performance and support advertising activities.
We require service providers to process information only for authorized purposes and in accordance with applicable privacy requirements.
We do not sell personal information to third parties for monetary compensation. However, certain advertising-related data sharing activities may be considered sharing or targeted advertising under applicable privacy laws.
We may also disclose information when required by law, to respond to legal requests, prevent fraud, protect our rights, or maintain website security.
5. Advertising Partners and AppLovin Services
Vanvilo may work with third-party advertising and analytics partners to support advertising measurement, campaign performance analysis, fraud prevention, and relevant advertising services.
One of our advertising partners may be AppLovin.
AppLovin and its affiliated services may collect and process certain information from users’ devices, including device identifiers, advertising identifiers, IP addresses, device information, website interaction information, and usage-related data according to their own privacy practices.
This information may be used for:
- Delivering relevant advertisements.
- Measuring advertising performance.
- Providing analytics services.
- Detecting and preventing fraudulent activities.
- Improving advertising technologies.
For more information about AppLovin’s privacy practices, please visit:
AppLovin Privacy Policy:
https://legal.applovin.com/privacy/
Where required by applicable privacy laws, users may have choices regarding personalized advertising and certain data processing activities.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete orders.
- Provide customer support.
- Maintain business records.
- Resolve disputes.
- Meet legal obligations.
When information is no longer required, we will take reasonable steps to delete or anonymize it where legally permitted.
7. Your Privacy Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Request access to personal information we hold.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Withdraw consent where applicable.
- Object to certain processing activities.
- Opt out of promotional communications.
- Exercise rights regarding targeted advertising or certain data sharing activities.
To submit a privacy request, please contact us.
We may need to verify your identity before processing certain requests.
8. Children's Privacy
Vanvilo’s website is not intended for children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.
If you believe a child has provided personal information to us, please contact our customer service team.
9. Data Security
We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
However, no internet transmission or electronic storage system can guarantee absolute security.
10. International Data Transfers
Vanvilo works with service providers that may process information in different countries or regions.
Your personal information may therefore be transferred or processed outside your country of residence.
Where required by law, we will implement appropriate safeguards to protect personal information during international transfers.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or external services.
These third parties operate under their own privacy policies. Vanvilo does not control their privacy practices.
We recommend reviewing applicable privacy notices before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy due to changes in business practices, website technologies, service providers, or legal requirements.
Updated versions will be published on this page with a revised effective date.
We encourage customers to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need information about how your personal data is handled, please contact us.
Website:
https://vanvilo.com
Customer Service Email:
service@vanvilo.com
Customer Service Phone:
+852 47485867
Company Information
Website Operator:
YUNNENG TECHNOLOGY LIMITED
Business License Entity:
YUNNENG TECHNOLOGY LIMITED
Registered Address:
WORKSHOP 251 ON 3/F,
JOIN-IN HANG SING CTR 2-16,
KWAI FUNG CRESCENT,
KWAI CHUNG,
NT,
HONG KONG
We appreciate your trust in Vanvilo and are committed to treating your personal information with care and respect.